NA FGO Account Recovery Guide
JP Counterpart by e-pluribus-umu
Essential information to keep note of in case you need to recover your account:
- Player ID
- Player Master Nickname
- Player Master Level
- Number of Saint Quartz Owned
- Number of Rare Prism Owned
- Number of Unregistered Spirit Origins Owned
- Grailed Servants Info
- Notable Details of Your Servant Roster (Non-welfare Gold Servants owned in particular)
- Total Login Bonus
- Saint Quartz Purchases
Less essential but nice to have info:
- Friend’s Friend Codes
- Birthday
- Last Saint Quartz Usage
- Last Quest Played
- Device Model Name and/or Number
This guide was based off the JP’s guide, taking in account of the current NA environment.
Please submit the form to the following email address: [email protected]
Note: Please do not send the form to [email protected] , they will not handle any requests to recover accounts.
If there’s any information you are unsure/uncomfortable about, it’s safer to address that you “do not know/forgot” the information, instead of doing guesswork. Also you can also insert “did not set” in some applicable fields (for example your birthday).
Let’s start from the top, the boxes on the left are the questions, while on the right are notes.
Fields with * are highly recommended to be filled out.
Note: If you have associated an Apple or Google account to your former device, please send the email from those accounts. They have previously flagged emails from alternate addresses, it’s better to be safe on that regard.
| What was your old account ID/Friend Code? | You can check it at “MENU” > “Friend” > “Friend Search”.User ID is always a 9-digit numeric ID. |
| What was your latest transfer code? | Please enter your last Transfer Number. You can add your other transfer numbers in Additional Information section. |
| What was your Master’s name? | Master Name is the name displayed in “MENU“ > “My Room“ > “Master Profile“ |
| What Birth Date did you set? | If you haven’t set anything here, please write as “not set”. |
| What Device did you play on? (Please provide the Device manufacturer & model) | The device model can be checked under “About Phone”, Model Number for Android. Example: Samsung SM-G960F |
| When did you first download the game? | This is the day where you have installed the application in your device that your last account was in, the day where you downloaded the game from Google Play Store or Apple Store. |
| When did you last access your old account? | Please do specify the timezone (either PDT/EST or UTC+X). Ignore Time if you aren’t able to recall. |
| Which Servants did you possess? | Aniplex requires 3 servants, however you’ll want to list the distinguishable part of your roster to make the process smoother. You CAN include your entire roster, but i’d recommend listing at least all your non-welfare golds. Please detail each of them as much as possible, in a concise manner. It’s up to you what you want to detail after writing down the servant’s name. Example: “SSR Caster Zhuge Liang (Lord El-Melloi II) Lv.90 SSR Archer Gilgamesh Lv.90SR Saber Chevalier D’Eon Lv.80SR Berserker Beowulf Lv.70SR Lancer Fionn mac Cumhaill Lv.70” |
| Who was registered as your Favourite Servant? | If you haven’t favorited any servant, Mash is the default option. |
| Which Servants were in your main party? | Strive to be as concise as possible, detailing as much as you are able to. This is the Latest Setup you have used. Example: “Party VI SSR Assassin Shuten Douji Lv.90 + KaleidoscopeSSR Saber Mordred Lv.90 + Imaginary ElementSR Caster Helena Blavatsky Lv.80 + Kaleidoscope0* Avenger Aŋra Mainiiu Lv.1 + Heroic Portrait3* Archer David Lv.1 + Mona Lisa3* Lancer Romulus Lv.1 + Personal Training” |
| What was your Master’s gender? | Master Gender is displayed under the Master Name. |
| What was your Master’s level? | Master Level is under the Master Gender. 130 is the current level cap. If you are unsure, please give an estimate. |
| Do you remember the Master Name or Friend Code of any friend you had in your Friendlist? | Please list as many friends as possible, each with the name and their User ID. |
| Did you ever purchase Saint Quartz? | *[yes/no] If you didn’t, please write down as “I did not purchase Saint Quartz”. If you did, please see further instructions below. |
| For accounts that had purchased Saint Quartz, payment information is also required. | Google Play Order number will be of format of:GPA.WWWW-XXXX-YYYY-ZZZZZ- If your purchase was made from an iOS device, please provide a screenshot of either your receipt or your iTunes Purchase History page. Please ensure that all of the relevant details (order ID, game name, date , and amount spent) are visible in your screenshot. * If you do not know how to retrieve the necessary information, please get in touch with Google or Apple’s Customer Support, respectively. Maximum image size is 3MB. It’s highly recommended converting it to JPEG before uploading to reduce the file size. |
Additional information that can help aiding in the account recovery, not part of the Recovery Form used by Support:
| Main Story Progress | [input] Please specify the latest singularity. If you want to, you can also specify the latest completed chapter of the current singularity. Example:“Third Singularity: Sealed Ends of the Four Seas: Okeanos” |
| Last Quest Played | *[input] Please specify the last quest you played. Example: “MON: Ember Gathering <Lancer/Assassin> – Expert”, “E Pluribus Unum Des Moines- Surveillance Fortress”, etc. |
| Total Login Bonus | *[input] Please enter the Total Login Bonus instead of Login Streak. Example: “10th Day”, “50th Day”, “350th Day”, etc |
| Latest Saint Quartz Usage | *[input] Please specify when and how you used it. Example: “10x Summon in the Story Banner”, “Restore Spirit Origin in SUN: Saber Training Ground – Advanced”, etc. |
| Saint Quartz Owned | *[input] |
| Rare Prism Owned | *[input] Please enter the number of Rare Prism owned instead of Mana Prism. |
| Unregistered Spirit Origins Owned | *[input] |
| Holy Grail Usage | *[input] Please specify how much and on which servants the grails are used.Example: “Altria Pendragon, Grailed to Lv.100 (5 grails).” |
| How did you lose access to your account? | [input] You can provide a brief explanation of the situation (Made a mistake during transferring devices, losing access to the device). |
| Additional Information | [input] Anything you deem that will help you to make the recovery faster. Support list is a good contender here, as long as the format can be readable by the other party. Apart from the ALL slot, each slot is class-specific. Additional Transfer codes also go here. |
Template (please copypasta from here):
—————————————————————————————————
(Note: Please provide this information for your old account)
◆ What was your old account ID/Friend Code? (9 digits)
◆ What was your latest transfer code?
◆ What was your Master’s name?
◆ What Birth Date did you set? (If you did not set it, please say “not set”)
◆ What Device did you play on? (Please provide the Device manufacturer & model)
◆ When did you first download the game? (Date & time)
◆ When did you last access your old account? (Date & time)
◆ Which Servants did you possess? (Please name at least 3 Servants)
◆ Who was registered as your Favourite Servant?
◆ Which Servants were in your main party? (Deck composition)
◆ What was your Master’s gender?
◆ What was your Master’s level? (Give an estimate if you are unsure)
◆ Do you remember the Master Name or Friend Code of any friend you had in your Friendlist?
◆ Did you ever purchase Saint Quartz? (If you didn’t, please just say “I did not purchase Saint Quartz”. If you did, please see further instructions below.)
IMPORTANT
◆ For accounts that had purchased Saint Quartz, payment information is also required.
– If your purchase was made from an Android device, please provide your Google Play Order number (this will begin with GPA). You can find that information on your receipt or by visiting your Purchase History page (http://payments.google.com/).
– If your purchase was made from an iOS device, please provide a screenshot of either your receipt or your iTunes Purchase History page. Please ensure that all of the relevant details (order ID, game name, date , and amount spent) are visible in your screenshot.
* If you do not know how to retrieve the necessary information, please get in touch with Google or Apple’s Customer Support, respectively.
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* Please make sure that your screenshot size is less than 3 MBs. Also, please make sure the screenshot is saved in formats such as jpg, png, or gif. Please do not compress the file.
◆ Main Story Progress:
◆ Last Quest Played:
◆ Total Login Bonus:
◆ Latest Saint Quartz Usage:
◆ Saint Quartz Owned:
◆ Rare Prism Owned:
◆ Unregistered Spirit Origins Owned:
◆ Holy Grail Usage:
◆ How did you lose access to your account:
◆ Additional Information: